Shipping Policy
Shipping Policy
At Glow London, we understand how exciting it is to receive a new purchase. Our aim is to make the journey from our doorstep to yours as smooth, transparent, and reassuring as possible. We’ve put together this shipping policy to help you understand exactly what to expect.
Order Processing
Once you place your order, our team immediately gets to work. We carefully pack and prepare your items within 1–3 business days, ensuring everything is in perfect condition before it leaves our hands. This short processing time helps us maintain a quick turnaround so you can start enjoying your new products as soon as possible.
Shipping Times
After processing, your order is handed over to our trusted shipping partners. Delivery times vary depending on your region and local courier services, but most customers receive their orders within 8–12 days after dispatch. If you’re located a bit farther away or if there are unforeseen delays like customs checks or inclement weather it may take slightly longer. We guarantee a wihtin 30 business days delivry.
Worldwide Coverage
We proudly ship to customers across the globe. Our network of international carriers ensures that your order arrives safely, whether you’re in a bustling metropolis or a quaint countryside town.
Tracking Your Order
Once your order is shipped, we’ll provide you with a tracking number via email. You can use this to follow your package’s journey. Our customer support team is always available to help if you have questions or need further assistance.
Delays and Issues
While we work hard to prevent delays, sometimes the unexpected can happen. If your order is taking longer than anticipated, or if you encounter any issues, please reach out to us at info@glow-london.com.
Order Modifications and Cancellations
Made a mistake or need to update something? We can adjust shipping information or order details if you contact us at info@glow-london.com within 60 minutes of placing your order. After we start processing, changes may no longer be possible, but we’ll do our best to accommodate when we can.
International Customs and Duties
If you’re ordering from outside the Netherlands, please note that your order may be subject to customs fees or import duties. These charges are determined by your country’s regulations and are the responsibility of the recipient. While these situations are less common, it’s good to be aware of potential additional costs and slight delivery delays due to customs checks.
Additional Information
Return Policy
We hope you’re delighted with every Glow London purchase, but if something isn’t quite right, we’re here to help:
- Return Window: Contact us at info@glow-london.com within 30 days of receiving your order to initiate a return. Once approved, please send your items back within an additional 30 days.
- Condition of Returned Items: Items must be returned in their original, unworn condition with all tags and packaging intact.
- Shipping Your Return: Please use a reliable, trackable shipping method to ensure a smooth return process and peace of mind. Please note that we do not cover the return shipping cost.
- Refunds: Once we’ve received and inspected your return, we’ll promptly issue a refund to your original form of payment.
Our Commitment to You
We believe in a customer-first approach. If you ever have questions, concerns, or simply want to say hello, don’t hesitate to contact us at info@glow-london.com. By choosing Glow London, you’re choosing a brand that cares about your experience every step of the way. Thank you for trusting us to bring a bit of brightness to your day!
Email: info@glow-london.com
Address: 17 Greenfield Avenue, Westminster, London, W1B 3AX, UK
Thank you for choosing Glow London!